Online Membership Renewal FAQs

MEMBERSHIP RENEWAL FAQS

My daughter wants to re-register to another troop. What do I do?

Transfers to another troop must be transacted by the registration staff with requested troop leader’s approval.   You may re-register in her current troop.  Also, complete the troop transfer request form, click herePlease be aware that any troop change requests are based on availability and approval from troop leader.

What about adding PayPal as a method of payment?

GS online account is hosted by GSUSA and we can only use payment forms that they have set up. PayPal may be added at a later date.

Why can’t I register my daughter from my account?

Most likely, the guardian information for your daughter’s record is not linked to your record as parent/guardian.  Please contact help desk for assistance, click here.

How do I know if my membership is current?

In the left navigation bar underneath “Shopping Cart” there is a box with your membership information. The date you need to renew your membership is listed in this box. You can also print a copy of your current membership card from this box.

Why didn’t I receive an email confirmation for my order?

Please make sure your email is current and up-to-date. Sometimes confirmations go into spam/junk folders, to avoid this please add noreply@uapps.net to your list of approved email addresses.

Can I use GS Account if I decide to not share my email?

Your log in creation will depend on having your email address (family email address for girls please) recorded as in your account. Unfortunately, if your email is not on file you will not be able log in and use this online tool. Please remember that GSH and GSUSA does not sell or distribute member information to third parties.

What payment methods are accepted for online program/training registration?

Credit and debit cards are accepted including VISA, MasterCard, and American Express.  Online registration will be by credit card only. GSH will only use cash and paper forms on a case by case basis.

How long will it take to process any change of membership information?

Some changes can be done by the member through their GS online account. These changes are immediate. The registration staff tries to have all Change of Member Information forms processed within a week of receipt at the office but the process may take longer during peak season.

Who is able to renew online?

Girls and adults registered in 2012-13 who have a valid email address in the council’s database. The new membership year begins October 1, 2013.

What payment methods are accepted to renew an individual’s membership online?

Credit and debit cards are accepted. Financial aid requires use of paper registration forms.

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