Online Family Management FAQs
FAMILY MANAGEMENT FAQS
How long will it take to process any change of membership information?
Some changes can be done by the member through their GS online account. These changes are immediate. The registration staff tries to have all Change of Member Information forms processed within a week of receipt at the office but the process may take longer during peak season.
I need to change my user name and/or password
Click on the “My Account” link and you will see a dropdown list of options. Click on the option you wish to change. Be sure to click “Save” for all changes.
Who is able to renew online?
Girls and adults registered in 2012-13 who have a valid email address in the council’s database. The new membership year begins October 1, 2013.
Why didn’t I receive an email confirmation for my order?
Please make sure your email is current and up-to-date. Sometimes confirmations go into spam/junk folders, to avoid this please add firstname.lastname@example.org to your list of approved email addresses.
What are the benefits of online membership renewal for parents?
It’s green. It’s fast, easy and convenient. It provides accurate spelling and contact information.
How do lapsed adult members renew their membership after 10/1?
Adults previously registered with GSH but not in 2012-13 may renew their Girl Scout membership anytime online.
Is a separate login required for each person?
No. One account can be used to register the entire family. The Family Manager is the only person that can register all family members under one account. If you should be the Family Manager and is not please contact help desk for assistance.
What can a parent/guardian do when renewing a girl and/or adult registration?
- Execute an existing membership renewal order in Personify.
- Update demographic and contact information.
- Make a donation to Girl Scouts of Hawai’i.
- Pay for the membership and the donation.
- Print a membership card for the current membership year.
Is a parent/guardian signature required for online membership renewal?
No. The parent/guardian’s online credit card purchase of a Girl Scout membership replaces the need for a signature.
What happens if a girl wants to renew her membership but is transferring to another troop?
Renewals are existing orders by GSUSA; therefore, renewing and switching troops are a two-step process:
- A girl’s parent/guardian purchase renew membership with the existing troop on record
- A troop transfer request form must be completed, click here