Online Family Management FAQs
FAMILY MANAGEMENT FAQS
I have a new phone number or e-mail address
Under the “My Communication Methods” click the “edit” link to the right of the information you need to update. A new window will open; update the information and click “save” when finished.
What payment methods are accepted for online program/training registration?
Credit and debit cards are accepted including VISA, MasterCard, and American Express. Online registration will be by credit card only. GSH will only use cash and paper forms on a case by case basis.
I want to check my “Race & Ethnicity” record
Clicking on “Update Race & Ethnicity” allows you to edit the current information in the database. This information is voluntary and used for statistical purposes only. Providing this information helps to ensure community support and funding for Girl Scouts in your local community.
How long will it take to process any change of membership information?
Some changes can be done by the member through their GS online account. These changes are immediate. The registration staff tries to have all Change of Member Information forms processed within a week of receipt at the office but the process may take longer during peak season.
I need to change my user name and/or password
Click on the “My Account” link and you will see a dropdown list of options. Click on the option you wish to change. Be sure to click “Save” for all changes.
Who is able to renew online?
Girls and adults registered in 2012-13 who have a valid email address in the council’s database. The new membership year begins October 1, 2013.
Why didn’t I receive an email confirmation for my order?
Please make sure your email is current and up-to-date. Sometimes confirmations go into spam/junk folders, to avoid this please add firstname.lastname@example.org to your list of approved email addresses.
What are the benefits of online membership renewal for parents?
It’s green. It’s fast, easy and convenient. It provides accurate spelling and contact information.
How do lapsed adult members renew their membership after 10/1?
Adults previously registered with GSH but not in 2012-13 may renew their Girl Scout membership anytime online.
Is a separate login required for each person?
No. One account can be used to register the entire family. The Family Manager is the only person that can register all family members under one account. If you should be the Family Manager and is not please contact help desk for assistance.